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Refund & Returns Policy

Introduction

At Alif Media Solution, we value our clients and strive to deliver the highest quality in digital marketing, development, and design services. This Refund & Returns Policy outlines the circumstances under which refunds may be considered for services such as:

  • Digital Marketing

  • Social Media Management & Advertising

  • Search Engine Optimization (SEO)

  • PPC (Pay-Per-Click) Management

  • Website Development (Corporate, Shopify, WordPress, Custom)

  • Branding & Designing (Social Media Creatives, Web Design, Illustration Design)

1. General Policy

  • As our services are digital in nature, they are delivered electronically and cannot be “returned” in the traditional sense.

  • Refunds are therefore limited and will only be issued under specific conditions outlined below.

  • By purchasing our services, you acknowledge that you have read and agreed to this policy.

2. Eligibility for Refunds

Refund requests will be considered if:

  1. Service Not Delivered – If we fail to initiate or deliver the agreed service within the promised timeframe, and no progress has been made.

  2. Duplicate Payment – If you are charged twice due to a technical error.

  3. Service Cancellation – If you cancel a project before work has begun, you may be eligible for a partial refund.

3. Non-Refundable Services

Refunds will not be provided in the following cases:

  • Once project work, research, campaigns, or design concepts have been initiated.

  • If results are subjective (e.g., SEO rankings, ad performance, or design preferences).

  • For completed services already delivered and approved by the client.

  • For third-party expenses incurred on your behalf (advertising spend, hosting, domains, plugins, stock assets, etc.).

4. Project-Based Services (Development & Design)

  • For website development and design projects, refunds will only be provided if no significant work has started.

  • Once design drafts, coding, or development milestones have been shared, only a partial refund (covering the unused portion of the project) may be considered.

  • Custom development and design projects are generally non-refundable once work has begun.

5. Digital Marketing & Advertising Services

  • SEO, PPC, and Social Media campaigns involve ongoing effort, time, and resources. These services are non-refundable once work has started.

  • Any advertising spend paid directly to platforms (Google Ads, Meta, etc.) is strictly non-refundable, as those payments are made to third parties.

6. How to Request a Refund

To request a refund, please contact us within 7 days of your purchase with:

  • Your name and contact details

  • Project or service purchased

  • Reason for the refund request

  • Proof of payment

Business Inquiries+971 50 972 5385 
Owner’s Contact+971 50 146 1480
Office Landline+971 48 868 913
Email: hello@alifmediasolutions.com

Each request will be reviewed on a case-by-case basis, and if approved, refunds will be processed within 7–14 business days.